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Web Design FAQ

The most frequently asked questions.



Lots of people have contacted us to ask about setting up a web site, the website design or the possibility of modifying their existing website. Many wish to arrange for us to design a brand new website or move their website to a different web server. Perhaps they have queries concerning either existing domain names or new domain names. We have listed below for you some of the most frequently asked questions in connection with website design - along with answers - appertaining to web design and associated web issues..

If you have a question that is not answered here, or you want to talk to us about any aspect of your website design, setting up or changing your web site, web hosting or website maintenance or domain name registration please feel free to contact us to discuss your requirements.

How long will it take for my web site to be designed?

The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will endeavour to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client.

Will we need to have a meeting in connection with the website design?

In the majority of cases a meeting isn't necessary and most of our websites are generally completed with contact via email and telephone only. We place suggested website designs onto the Internet in a private place where only yourselves and us can view the content. We then liaise with you regularly to discuss the web designs in order that the website design and functionality is exactly as you wish.

Once my website design is completed -what aftersales service do you offer?

We fully support any website we design and are always available should you encounter any problems or require any enhancements. We offer web site maintenance so that your website need never get out of date.

Do I have to keep my website with you forever, or can I move it to another host it if I wish?

We offer our own hosting services through Kost Host. You may move your website to another web hosting service at any time. Once your website design has been completed, we can send you a copy of the website in a zip file. This copy of your website is for your retention.

In what format should I supply words and photographs about my business for my new website?

It is helpful to us if you are able to provide text and photographs in electronic form - for example, the files output by a digital camera and the words in MS Word or similar format. If this is not possible, we can help get your information ready for use on the website.

Will my website design be "Search Engine Friendly?"

All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules, etc.

How to choose which web designer to design my website? Why choose Jessie Kost Web Design?

There are thousands of web designers - most advertise on the Internet trying to persuade you to place your website design in their hands. Which web designer should you choose? What knowledge should your web designer have? Which website design company should I choose? Read more information about why you should choose us.

I run a small/medium size business and want an online presence to promote my business in a professional manner to new customers and to provide a more professional image to existing customers. What do I need to achieve this?

You need a professionally developed website, a domain name, and hosting for your website. You also need the website to be uploaded to your hosting provider and promoted to the search engines.

If I choose a CMS System or Content Management System - can I be sure that my webpages are "Search Engine Friendly?"

Yes, with CMS Systems all web pages created are Search Engine Friendly - you can even add your own search engine meta tags to each individual web page if desired. The CMS tools are easy to use - effective and intuitive.

I hear that there are hidden costs associated with web design services. Is this true?

No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, that price is strictly adhered to.

Do I need a database on my website?

This will depend upon the amount of information you wish to be displayed on your website. If you have many products/services, then it may be advantageous to have a database incorporated into your website design. We will discuss this in detail with you and if a database is advised we will explain in detail exactly how this will work. We can tailor your website design to suit your specific requirements.

How do I update my website?

There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to yourself although of course we will be glad to advise you which method will suit your needs. If you have a small website consisting of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective simply to ask us to carry out these changes for you. Other methods which are frequently chosen are largely dependant upon how much data or information and pictures you have and how you store this information at present. We can provide an online content management system where you can either update individual products/pages/services or particular sections of your website, e.g. company news. Alternatively, we can provide functionality such that you can upload your entire product ranges to the website in one action using spreadsheets etc. We can also add databases if you wish.

Am I tied into Jessie Kost Web Design for any site maintenance or updates I wish to do once my website is designed?

No, once your website is designed it belongs to you and you can commission anyone to update it for you - although of course we would like to think that you are happy with our services and will continue to use us for your website maintenance.

Will everyone see my website the same?

Your website visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. Obviously as technology alters then eventually all websites may need reevaluation.

Can you provide all our web design and hosting services?

Yes - we are your one stop company to provide all your web services. No more - not knowing who to call if you have problems - we can register your domain name - design your website - provide your web hosting and arrange your email accounts for you. We offer domain names and hosting through Kost Host.

Do you guarantee that my site will always be available?

No web hosting service can guarantees 100% uptime. However, we can say that our servers have had 99.9% uptime and we guarantee that standard. Should our servers have any problems we do have the necessary backups in place to deal with this issue very speedily.

Do you use Flash animation in your website design?

Yes, we do use flash but only when required. It is important to note that there are times when flash animations can be an asset but it would be unwise to use "flash" to create an entire website or even entire pages of your website as search engines are not able to read the content of flash and therefore any words used in animations will not be indexed by the search engines. Generally it is best to use flash for smaller banners, advertisements or demonstrations and incorporate the flash animation into a web page which also includes some written text in html. This way the search engines will be able to index your information

Can I get e-mail with my website?

Yes, you can have email and you will probably wish you set-up several email addresses e.g. sale@your-domain.com, info@your-domain.com, john.smith@your-domain.com

Can I see how many visitors I've had to my website?

Yes, we help you set up a Google Analytics account which records where your visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.

Do I need to install any software?

Simply, no.

Can I have an e-commerce system for my website?

Yes, you can.

When can I update my website content?

If the website we have designed for you includes a Content Management System then you can access your administration areas from anywhere as long as you have an internet connection and make updates instantly as frequently as you wish. If your website is a smaller website and was designed without using this type of system and you don't have any HTML skills, then we can update the website for you. Our charges are very reasonable.

Is there any training provided with the Content Management System - CMS?

The Content Management Systems really are very easy to use and do have explanatory notes included where necessary. We run through the administration screens with you when we design the site for you - however if at any time you have any questions we are available at the end of the telephone to run through the procedures or answer any queries you may have.

How much will a website cost me?

The cost of a web site varies depending on the site and complexity. A small web site with just a few static pages would cost around $500 whereas a full e-commerce website with a large number of pages and a CMS system could cost any where between $800 and $3,000. If you give us a call, we will be pleased to discuss your website design requirements and give you a fixed quotation.

How can I accept credit cards on my website?

There are various methods available to you. We would need to talk to you to establish your requirements and the best method for your company. There are essentially two main methods of accepting credit cards. The first method is where you use your own credit card processor and process the card payment yourself and the second method uses an online clearance company. Once you are sure which method you wish to use, we can design your website accordingly.

How many pages can I have on my web site?

As many as you like. From a search engine point of view - The more the better!

I already have a website and I need it updated, can you help me?

Yes, we would be happy to look at your existing website and give you a quote for updating it.

Do you redesign existing websites?

Yes, we do. We can redesign, retaining your company corporate style or we can redesign to give you a completely new image. Is your website up to date - let us provide you a Free of Charge Website Evaluation - we can redesign your website to take advantage of the latest web technologies.

Do you display any banners or pop-up ads on my website?

Absolutely not! - It's your website and you have total control over the contents and who advertises on it.

What if I do not like the design?

If you do not like the design which we have suggested for you, we will discuss further with a view to ascertaining what type of design you would like to see and then place another "suggested design" in your web area for you to view. We would not like to think that you are not happy with the final website design. Our aim is to design for you a website specific to your requirements which you are completely happy with.

If I use your web hosting & email can you provide Spam filtering services?

Yes, we offer a great Spam Filtering Service. We offer hosting through Kost Host.

Will I find my website on the search engines?

Yes, we always design websites to be search engine friendly.

Once my website design is completed can you provide web hosting?

Absolutely. We offer our own hosting through Kost Host.

Why should I choose Jessie Kost Web Design for my web development company?

We are an established web development company delivering web design and internet development services of any complexity to clients throughout the world. Being in business for over 10 years now, we have all round web development expertise.

Can I register a domain name through Jessie Kost Web Design?

Yes, absolutely! Domain registration is an important service we offer. Take a look at Kost Host, where you can search for available names and register them. You don't have to purchase other website design or web hosting services from us to use this service - although we hope that you will want to use us for all your web services!

Who owns the website once the website design is completed?

The website belongs to you - we can send you a copy of the website in a zip file. This copy is for your retention and should you wish to use another web design or web hosting company - you are completely at liberty to take this copy to them for them to use.



Contact us today to discuss what Jessie Kost Web Design can offer you.